These Terms may be updated at any time. Continued use of the Platform after any changes constitutes acceptance of the revised Terms. We recommend bookmarking this page and reviewing it periodically.

All games on the JackpotCity platform use certified Random Number Generators (RNGs) that have been independently tested and verified by eCOGRA. RNG certification ensures that all game outcomes are genuinely random and cannot be predicted or manipulated.

Published Return to Player (RTP) percentages represent theoretical long-term averages across millions of plays. Individual session results may vary significantly from published RTP figures. Past results do not predict future outcomes.

In the event of a game malfunction, disconnection, or technical error during play, JackpotCity’s records shall be the authoritative source for determining the outcome. Bets may be voided and stakes returned in the event of a confirmed malfunction.

JackpotCity reserves the right to add, remove, or modify games in the library at any time without prior notice. Removal of a game does not affect previously completed and settled rounds.

Progressive jackpot prizes are funded by contributions from all players across the network. Jackpot wins are paid directly to the winning player’s account. Large jackpot wins may be paid in instalments at JackpotCity’s discretion.

JackpotCity is committed to responsible gambling. All players have access to the following tools free of charge: deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods (24 hours to 6 weeks), reality checks, and self-exclusion.

Self-exclusion requests are processed within 24 hours and remain in force for the chosen period. A minimum self-exclusion period of 6 months applies. Self-exclusion cannot be reversed during the active period. Players under self-exclusion will not receive marketing communications.

JackpotCity may apply enhanced responsible gambling measures to any account where patterns of play suggest a potential problem, including but not limited to mandatory cooling-off periods, account suspension, and direct outreach to the player.

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JackpotCity processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable New Zealand privacy legislation. By registering, you consent to the collection, storage, and processing of your personal data as described in our Privacy Policy.

Personal data collected includes: name, date of birth, address, email, phone number, payment details, and gameplay history. This data is used for account management, regulatory compliance, fraud prevention, and (with your consent) marketing communications.

You have the right to request access to, correction of, or deletion of your personal data. Requests should be submitted to JackpotCity’s Data Protection Officer at [email protected]. Note that regulatory obligations may prevent the immediate deletion of certain data.

All data transmissions between your device and JackpotCity servers are encrypted using 128-bit SSL technology. JackpotCity does not sell personal data to third parties for commercial marketing purposes.

You may close your account at any time by contacting JackpotCity support. Any real money balance at the time of closure will be refunded to your registered payment method, subject to completion of KYC verification and applicable withdrawal processing times.

JackpotCity reserves the right to close or suspend any account at any time, with or without notice, where: (a) there is evidence of fraud or cheating; (b) a breach of these Terms has occurred; (c) multiple accounts have been operated; (d) chargebacks have been initiated; or (e) the account poses a compliance risk.

In the event of account closure for breach of Terms, any bonus funds and winnings derived from bonus play may be forfeited. Real money deposits may be returned at JackpotCity’s discretion, subject to fraud investigation.

All complaints should be submitted to JackpotCity support in the first instance. The support team will endeavour to resolve all complaints within 10 business days. You will receive a written response acknowledging receipt of your complaint within 3 business days.

If your complaint is not resolved to your satisfaction, you may escalate it to the Malta Gaming Authority (mga.org.mt) or to an approved Alternative Dispute Resolution (ADR) provider. JackpotCity cooperates fully with all regulatory investigations.

In cases of disputed game outcomes, JackpotCity’s server logs constitute the authoritative record of all transactions and game events. These records are maintained for a minimum of 5 years and are available for regulatory inspection upon request.

The Platform is provided on an “as is” and “as available” basis. JackpotCity makes no warranties, express or implied, regarding the uninterrupted availability of the Platform, the accuracy of information, or fitness for any particular purpose.

JackpotCity’s total liability to any player in connection with these Terms shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim. JackpotCity is not liable for indirect, consequential, or punitive damages of any nature.

JackpotCity is not responsible for losses arising from: internet connectivity failures; device malfunctions; third-party software errors; force majeure events; or your failure to comply with these Terms.

JackpotCity reserves the right to amend these Terms at any time. Where changes are material, JackpotCity will notify players via email or on-platform notification at least 7 days before the changes take effect.

Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to revised Terms, you must cease using the Platform and close your account prior to the effective date.

The current version of these Terms is always available on this page. The date at the top of this page indicates when these Terms were last updated. Previous versions of the Terms are available upon request to JackpotCity support.