Terms and Conditions
18+ only · NZ players · Last updated: January 2026
📋 MGA Licence: MGA/B2C/148/2007 · Bayton Group Limited
🔞 18+ Only · Players must be of legal gambling age in New Zealand
💳 NZD Currency · Responsible Gambling Tools Available
⚖️ Full Terms & Conditions · JackpotCity Casino New Zealand
📋 MGA Licence: MGA/B2C/148/2007 · Bayton Group Limited
🔞 18+ Only · Players must be of legal gambling age in New Zealand
💳 NZD Currency · Responsible Gambling Tools Available
Terms & Conditions
JackpotCity Casino New Zealand
These Terms constitute a legally binding agreement between you and Bayton Group Limited, governing all use of the JackpotCity Casino platform by New Zealand residents. Please read carefully before registering or playing.
By accessing, registering, or using the JackpotCity Casino platform, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not use the Platform.
The Platform is operated by Bayton Group Limited, incorporated under the laws of Malta, with registered address at Villa Seminia, 8 Sir Temi Zammit Avenue, Ta’Xbiex XBX 1011, Malta. JackpotCity operates under Malta Gaming Authority licence number MGA/B2C/148/2007.
These Terms are governed by the laws of Malta. By using the Platform, you consent to the exclusive jurisdiction of the Maltese courts for any disputes. These Terms apply to all players accessing JackpotCity from New Zealand.
These Terms may be updated at any time. Continued use of the Platform after any changes constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.
You must be at least 18 years of age to register and use the Platform. JackpotCity reserves the right to request proof of age at any time and to suspend or close accounts where age verification fails.
Each player is permitted to hold one account only. Multiple accounts operated by the same individual are prohibited. JackpotCity reserves the right to close duplicate accounts and void any balances or winnings associated with them.
You must provide accurate, complete and current information during registration. Providing false information — including name, date of birth, or address — constitutes a breach of these Terms and may result in immediate account closure and forfeiture of any balance.
You are solely responsible for maintaining the confidentiality of your account credentials. You must notify JackpotCity immediately if you suspect unauthorised access to your account.
It is your responsibility to ensure that online gambling is lawful in your jurisdiction before registering. New Zealand residents may register and play in accordance with applicable New Zealand law.
The minimum deposit amount is NZ$10 per transaction. Deposits are processed in NZD. No currency conversion fees are charged by JackpotCity for NZD deposits.
Accepted deposit methods include Visa, Mastercard, POLi, bank transfer, MuchBetter, and other methods listed in the cashier. Available methods may change without prior notice.
You may only deposit funds from payment methods registered in your own name. Deposits from third-party accounts are strictly prohibited. JackpotCity reserves the right to void any winnings generated from third-party funds.
All funds deposited must be free from any connection to criminal activity or money laundering. JackpotCity is required by law to report suspicious transactions to relevant authorities.
| Minimum per deposit | NZ$10 |
| Maximum per deposit (card) | NZ$4,000 |
| Daily deposit limit (default) | NZ$10,000 |
| Player-set limits | Available in account settings |
Withdrawals are available to players who have completed KYC (identity) verification. Unverified accounts may deposit and play but cannot withdraw funds. JackpotCity recommends completing KYC at registration.
The minimum withdrawal amount is NZ$20. Withdrawals are processed to the same payment method used for the original deposit where technically possible.
Withdrawal processing times vary by method. These timeframes commence after JackpotCity’s internal processing is complete, which may take up to 48 hours.
JackpotCity reserves the right to request additional verification before processing large withdrawals. Withdrawal requests may be reversed if verification cannot be completed within the required timeframe.
Pending Period: Withdrawal requests enter a pending period of up to 48 hours during which they may be cancelled and returned to the account balance by the player.
| Visa / Mastercard | 3–5 business days |
| Bank Transfer (NZD) | 2–5 business days |
| MuchBetter | 24–48 hours |
| Minimum withdrawal | NZ$20 |
JackpotCity offers a Welcome Bonus of up to NZ$1,600 across four deposits (100% match up to NZ$400 per deposit). The Welcome Bonus is available to new players who make a first deposit of at least NZ$10.
All bonuses are subject to wagering requirements as outlined in Section 6. Bonus funds are consumed before real money funds when placing bets.
JackpotCity reserves the right to modify, suspend, or cancel any bonus or promotion at any time. Promotional terms for individual offers take precedence over these general bonus terms where they conflict.
Abuse of bonus offers — including use of multiple accounts, collusion, or strategies designed to circumvent wagering requirements — will result in immediate forfeiture of all bonuses and winnings.
Free Spins (where offered) must be used within 7 days of being credited. Winnings from free spins are credited as bonus funds and subject to wagering requirements. Unused free spins expire without replacement.
| Total bonus | Up to NZ$1,600 |
| Per deposit | 100% up to NZ$400 |
| Number of deposits | 4 |
| Minimum deposit | NZ$10 |
| Wagering requirement | 70× bonus amount |
The standard wagering requirement for Welcome Bonus funds is 70× the bonus amount. Example: if you receive a NZ$200 bonus, you must wager NZ$14,000 before any resulting winnings can be withdrawn.
Wagering requirements must be completed within 30 days of the bonus being credited. Any bonus balance remaining after this period will be forfeited.
The maximum bet permitted while bonus wagering is active is NZ$10 per spin or hand. Bets exceeding this limit during bonus wagering may result in voiding of the bonus and associated winnings.
| Slots & Pokies | 100% |
| Video Poker | 10% |
| Blackjack (standard) | 5% |
| Roulette (standard) | 10% |
| Baccarat | 5% |
| Live Casino games | 0% (excluded) |
All games use certified Random Number Generators (RNGs) independently tested by eCOGRA, ensuring all game outcomes are genuinely random and cannot be predicted or manipulated.
Published RTP percentages represent theoretical long-term averages. Individual session results may vary significantly. Past results do not predict future outcomes.
In the event of a game malfunction or technical error, JackpotCity’s server records are the authoritative source for determining outcomes. Bets may be voided and stakes returned in the event of a confirmed malfunction.
JackpotCity reserves the right to add, remove, or modify games at any time without prior notice.
Progressive jackpot prizes are funded by contributions from all players across the network. Large jackpot wins may be paid in instalments at JackpotCity’s discretion.
KYC verification is a regulatory requirement under anti-money laundering legislation. All players must verify identity before processing withdrawals.
Identity Document: A valid government-issued photo ID (passport, driver’s licence, or national identity card) that is current and clearly shows your full name, date of birth, and photo.
Proof of Address: A recent utility bill, bank statement, or government correspondence dated within the last 3 months, showing your full name and residential address.
Payment Verification: Depending on deposit method, JackpotCity may request confirmation of payment instrument ownership (e.g. partial card image or bank statement).
KYC documents are processed within 72 hours under normal circumstances. Rejected documents will be communicated to you with an opportunity to resubmit.
All players have access to the following tools free of charge: deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods (24 hours to 6 weeks), reality checks, and self-exclusion.
Self-exclusion requests are processed within 24 hours and remain in force for the chosen period (minimum 6 months). Self-exclusion cannot be reversed during the active period. Excluded players will not receive marketing communications.
JackpotCity may apply enhanced responsible gambling measures to any account where patterns of play suggest a potential problem, including mandatory cooling-off periods or account suspension.
JackpotCity processes personal data in accordance with GDPR and applicable New Zealand privacy legislation. By registering, you consent to the collection, storage, and processing of your personal data as described in our Privacy Policy.
Personal data collected includes: name, date of birth, address, email, phone number, payment details, and gameplay history. This data is used for account management, regulatory compliance, fraud prevention and (with consent) marketing.
You have the right to request access to, correction of, or deletion of your personal data. Contact: [email protected]. Regulatory obligations may prevent immediate deletion of certain data.
All data transmissions are encrypted using 128-bit SSL technology. JackpotCity does not sell personal data to third parties for commercial marketing purposes.
You may close your account at any time by contacting JackpotCity support. Any real money balance will be refunded to your registered payment method, subject to KYC verification and withdrawal processing times.
JackpotCity reserves the right to close or suspend any account where: (a) fraud or cheating is evidenced; (b) a breach of Terms has occurred; (c) multiple accounts have been operated; (d) chargebacks have been initiated; or (e) the account poses a compliance risk.
In the event of account closure for breach of Terms, any bonus funds and winnings derived from bonus play may be forfeited. Real money deposits may be returned at JackpotCity’s discretion, subject to fraud investigation.
All complaints should be submitted to JackpotCity support in the first instance. The team will endeavour to resolve all complaints within 10 business days, with a written acknowledgement within 3 business days.
If your complaint is not resolved to your satisfaction, you may escalate it to the Malta Gaming Authority (mga.org.mt) or an approved Alternative Dispute Resolution (ADR) provider.
In cases of disputed game outcomes, JackpotCity’s server logs constitute the authoritative record. These records are maintained for a minimum of 5 years.
The Platform is provided on an “as is” and “as available” basis. JackpotCity makes no warranties regarding uninterrupted availability, accuracy of information, or fitness for any particular purpose.
JackpotCity’s total liability to any player shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim. JackpotCity is not liable for indirect, consequential, or punitive damages.
JackpotCity is not responsible for losses arising from: internet connectivity failures; device malfunctions; third-party software errors; force majeure events; or your failure to comply with these Terms.
JackpotCity may amend these Terms at any time. Where changes are material, players will be notified via email or on-platform notification at least 7 days before the changes take effect.
Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree, you must cease using the Platform prior to the effective date.
The current version of these Terms is always available on this page. Previous versions are available upon request to JackpotCity support.
By using JackpotCity Casino you confirm you are 18+, that online gambling is lawful in your jurisdiction, and that you have read and agree to these Terms.
Gambling can be addictive. Play responsibly. Problem gambling support: 0800 654 655 · gamblingcare.org.nz
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